Refund policy

At RIVELIA, we want you to love every piece you order. If something isn't right, returning it is simple.

Our 30-Day Return Guarantee

You have 30 days from the day you receive your order to request a return — going beyond the 14-day cancellation period you are entitled to under the Consumer Contracts Regulations 2013. If you change your mind for any reason, you may return your item for a full refund or an exchange.

Return Conditions

To be eligible for a return, your item must be:

  • Unworn, unwashed and in the same condition in which you received it;
  • In its original packaging, with all tags attached;
  • Accompanied by your order number or proof of purchase.

For hygiene reasons, swimwear (including bikinis) may only be returned if the hygiene seal is intact. Gift cards are non-returnable.

How to Return an Item

  1. Email us at help@myrivelia.com with your order number and the item(s) you wish to return.
  2. We will reply within 24–48 hours with your prepaid return label and instructions.
  3. Repack the item in its original packaging, attach the label, and drop the parcel off at your nearest drop-off point or courier.

Returns within the United Kingdom are completely free — you will not pay a penny (£0.00) in return postage.

Refunds

Once your return arrives and is inspected, we will confirm your refund by email. Refunds are issued to your original payment method (Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay or Google Pay) within 5–7 working days of us receiving your return, and in any event no later than 14 days after we receive the goods back, as required by law. All refunds are issued in pounds sterling (GBP).

Exchanges

Need a different size or colour? Mention it in your return email and, subject to stock, we will dispatch the replacement as soon as your return is on its way back to us — at no extra cost.

Faulty or Incorrect Items

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose and as described. If your item arrives faulty, damaged or is not what you ordered:

  • Within 30 days of delivery, you are entitled to reject the goods and receive a full refund;
  • After 30 days and up to six months, you are entitled to a repair or replacement and, if that fails, a refund.

Email us at help@myrivelia.com with a photo of the issue and we will resolve it as a priority — including covering all return postage.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law.

Contact

For any questions about returns or refunds, contact us at help@myrivelia.com. We reply within 24–48 hours.