Contact Us

We're here to help — and you will always be answered by a real person.

Customer Service

• Email: help@myrivelia.com
• Response time: within 24–48 hours, Monday to Friday

How We Can Help

• Orders and delivery: questions about your order status, tracking or delivery address;
• Returns and exchanges: start a return, request your prepaid label or ask about a refund;
• Sizing advice: unsure between two sizes? Send us your measurements and we will help you find the perfect fit;
• Product questions: fabrics, care instructions and restock dates.

Before You Write

To help us resolve your query faster, please include:

• Your order number (found in your confirmation email);
• The email address used to place the order;
• Photos, if your query concerns a fault or damage.

Contact

help@myrivelia.com — we look forward to hearing from you.